Executive management has approved the development of a chatbot for your help desk team. You schedule meetings to gather requirements and plan resources and cost. The green light is given and the kick-off meeting generates much excitement. Four weeks later final testing is done and stakeholders have signed off. Go-live is around the corner! The development lead reaches out to you and asks for a session with the application owner so they can hand off knowledge to the team that will maintain the application. “Aren’t you guys maintaining the application?”, you ask yourself in silence.